Because every Lite-Link product is built, configured or prepared specifically for each customer, we do not accept returns or offer refunds for change-of-mind purchases or ordering errors.
Many Lite-Link products are programmed to customer-specified frequencies or assembled as complete deployment systems. As a result, they cannot be restocked or resold.
We encourage customers to contact us before placing an order if they have any questions about product selection or compatibility. We're happy to help ensure you purchase the right equipment for your application.
If your order arrives damaged, is defective, or you receive the wrong product due to our error, please contact us as soon as possible.
We'll work with you to resolve the issue promptly through repair, replacement or another appropriate solution.
The following items are non-refundable and non-exchangeable:
Lite-Link Portable Repeater Systems
Lite-Link Portable Repeater Modules
Lite-Link Battery Packs
Lite-Link Portable Antenna Stands
HD Portable Antenna Stands
AC Power Supplies
DC Vehicle Power Cords
Battery Chargers
Radio programming and configuration services
Shipping charges
If you're unsure which Lite-Link product is right for your application, please contact us before ordering. We'll be happy to answer your questions and recommend the best solution for your operational requirements.
Policy Updates
This Returns & Refunds Policy may be updated from time to time without prior notice.
